Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
De-indexed from Google
-
Hi Search Experts!
We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google?
Thanks guys!
-
If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it, then competitors would be doing it to each other non-stop.
If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.
Good luck with them as a client
-
Thanks for the feedback, guys. I don't think the client has any inclination to contact their existing developer or even knowledge who built their site! Guess to some people websites just aren't THAT important! If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!
Thanks again!
-
**The client can not provide any access details for their existing site. **
Can you elaborate further?
If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.
Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.
-
I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well. A redirect will pass on link juice from the old site and will be of benefit to your new one.
Is it not possible for your client to contact their previous supplier and sort this?
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Removing a site from Google index with no index met tags
Hi there! I wanted to remove a duplicated site from the google index. I've read that you can do this by removing the URL from Google Search console and, although I can't find it in Google Search console, Google keeps on showing the site on SERPs. So I wanted to add a "no index" meta tag to the code of the site however I've only found out how to do this for individual pages, can you do the same for a entire site? How can I do it? Thank you for your help in advance! L
Technical SEO | | Chris_Wright1 -
Is there a way to get a list of all pages of your website that are indexed in Google?
I am trying to put together a comprehensive list of all pages that are indexed in Google and have differing opinions on how to do this.
Technical SEO | | SpodekandCo0 -
Pages are Indexed but not Cached by Google. Why?
Hello, We have magento 2 extensions website mageants.com since 1 years google every 15 days cached my all pages but suddenly last 15 days my websites pages not cached by google showing me 404 error so go search console check error but din't find any error so I have cached manually fetch and render but still most of pages have same 404 error example page : - https://www.mageants.com/free-gift-for-magento-2.html error :- http://webcache.googleusercontent.com/search?q=cache%3Ahttps%3A%2F%2Fwww.mageants.com%2Ffree-gift-for-magento-2.html&rlz=1C1CHBD_enIN803IN804&oq=cache%3Ahttps%3A%2F%2Fwww.mageants.com%2Ffree-gift-for-magento-2.html&aqs=chrome..69i57j69i58.1569j0j4&sourceid=chrome&ie=UTF-8 so have any one solutions for this issues
Technical SEO | | vikrantrathore0 -
Google Indexed a version of my site w/ MX record subdomain
We're doing a site audit and found "internal" links to a page in search console that appear to be from a subdomain of our site based on our MX record. We use Google Mail internally. The links ultimately redirect to our correct preferred subdomain "www", but I am concerned as to why this is happening and if it can have any negative SEO implications. Example of one of the links: Links aspmx3.googlemail.com.sullivansolarpower.com/about/solar-power-blog/daniel-sullivan/renewable-energy-and-electric-cars-are-not-political-footballs I did a site operator search, site:aspmx3.googlemail.com.sullivansolarpower.com on google and it returns several results.
Technical SEO | | SS.Digital0 -
Why google indexed pages are decreasing?
Hi, my website had around 400 pages indexed but from February, i noticed a huge decrease in indexed numbers and it is continually decreasing. can anyone help me to find out the reason. where i can get solution for that? will it effect my web page ranking ?
Technical SEO | | SierraPCB0 -
Staging & Development areas should be not indexable (i.e. no followed/no index in meta robots etc)
Hi I take it if theres a staging or development area on a subdomain for a site, who's content is hence usually duplicate then this should not be indexable i.e. (no-indexed & nofollowed in metarobots) ? In order to prevent dupe content probs as well as non project related people seeing work in progress or finding accidentally in search engine listings ? Also if theres no such info in meta robots is there any other way it may have been made non-indexable, or at least dupe content prob removed by canonicalising the page to the equivalent page on the live site ? In the case in question i am finding it listed in serps when i search for the staging/dev area url, so i presume this needs urgent attention ? Cheers Dan
Technical SEO | | Dan-Lawrence0 -
What to do with 302 redirects being indexed
Hi there, Our site's forums include permalinks that for some reason uses an intermediary URL that 302 redirects to the URL with the permalink anchor. For example: http://en.tradimo.com/learn/chart-analysis/time-frames/ In the comments, there is a permalink to the following URL; en.tradimo.com/co/50c450005f2b949e3200001b/ (there is no content here, and never has been). This URL 302 redirects to the following final URL: http://en.tradimo.com/learn/chart-analysis/time-frames/?offset=0&limit=20#50c450005f2b949e3200001b The problem is, Google is indexing the redirect URL (en.tradimo.com/co/50c450005f2b949e3200001b/) and showing duplicate content even though we are using the nofollow tag on these links. Ideally, we would directly use the last link rather than redirecting. Alternatively, I'd say a 301 redirect would be preferable. But if both aren't available, is there a way to get these pages out of the index? Is the canonical tag the best way? I really wish I could just add /co/ to the robots.txt file, but I think they would still be in the index, right? Thanks for your help!
Technical SEO | | etruvian0 -
Index forum sites
Hi Moz Team, somehow the last question i raised a few days ago not only wasnt answered up until now, it was also completely deleted and the credit was not "refunded" - obviously there was some data loss involved with your restructuring. Can you check whether you still find the last question and answer it quickly? I need the answer 🙂 Here is one more question: I bought a website that has a huge forum, loads of pages with user generated content. Overall around 500.000 Threads with 9 Million comments. The complete forum is noindex/nofollow when i bought the site, now i am thinking about what is the best way to unleash the potential. The current system is vBulletin 3.6.10. a) Shall i first do an update of vbulletin to version 4 and use the vSEO tool to make the URLs clean, more user and search engine friendly before i switch to index/follow? b) would you recommend to have the forum in the folder structure or on a subdomain? As far as i know subdomain does take lesser strenght from the TLD, however, it is safer because the subdomain is seen as a separate entity from the regular TLD. Having it in he folder makes it easiert to pass strenght from the TLD to the forum, however, it puts my TLD at risk c) Would you release all forum sites at once or section by section? I think section by section looks rather unnatural not only to search engines but also to users, however, i am afraid of blasting more than a millionpages into the index at once. d) Would you index the first page of a threat or all pages of a threat? I fear duplicate content as the different pages of the threat contain different body content but the same Title and possibly the same h1. Looking forward to hear from you soon! Best Fabian
Technical SEO | | fabiank0